OUR FAQ'S

Everything you need to know about placing an order with The Glasses Company

How do I place an order?
We have 4 easy steps to place an order.
- Step 1 – choose your frames
- Step 2 – choose your lenses
- Step 3 – enter prescription if required and checkout
- Step 4 – receive your home delivery
Can my order be altered or cancelled after it has been placed?

Yes in some instances you may be able to alter or cancel part or all of your order. However, this must be in writing by email to sales@theglassescompany.co.uk as soon as possible.

Note: Lenses are custom-made to the individual and once produced cannot be refunded.
Can I order frames without prescription?

Yes many of our customers buy frames for fashion use only or have separate arrangements for prescription in their lenses. Simply choose your frame and select the buy frame only/fashion use option after adding to basket.
Which payment methods are accepted?

We accept all major debit/credit cards including via Paypal.
Are my payments secure?

We have up-to-date measures to make our payment transactions 100% secure. All personal data is handled with confidentiality and is not given to third parties.
Are your products authentic?

All our products are 100% genuine. Being established for over 30 years, we have authorised contracts with the leading brand manufacturers to guarantee authentic stock each and every time.